Privacy Policy

HomeKeep (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our cleaning and maintenance services in Metro Vancouver, BC.

Information We Collect

We collect information you provide directly, including:

• Name, email address, phone number, and mailing address
• Home details (address, bedrooms, bathrooms, square footage)
• Payment information (processed securely via Stripe)
• Service preferences, scheduling, and communication history

How We Use Your Information

• To match you with a vetted cleaner and run your booking
• To schedule, coordinate, and confirm service visits
• To communicate with you about your account and bookings
• To improve our services and personalize your experience
• To send booking reminders and homeowner guides (with your consent)

Data Sharing

We share the information your provider needs (your name, contact details, address, and booking specifics) so they can complete the job. We do not sell your personal data to third parties.

Data Security

We use industry-standard security measures to protect your data, including encryption, secure servers, and access controls.

Your Rights

Under Canadian privacy law (PIPEDA), you have the right to access, correct, or delete your personal information. Contact us at privacy@home-keep.ca to exercise these rights.

Contact

For privacy-related inquiries, email us at privacy@home-keep.ca.