How HomeKeep Reviews Cleaner Applications

A cleaner cannot receive HomeKeep jobs just by creating an account. Their provider account must complete the required setup steps and be activated by HomeKeep.

Identity and work eligibility

Applicants provide identity and work-authorization information. HomeKeep reviews the required records before activating the provider account.

Background screening

A background-check step is part of provider setup. A submitted step is not treated as approved until its status is verified.

Service preparation

Provider setup includes HomeKeep's cleaning manual, safety orientation, employment documents, and the practical information needed for scheduling and payroll.

Account activation

Completing a form does not activate an account automatically. HomeKeep reviews the required steps, and a provider can receive offers only after the account is active.

Ongoing records

Providers use HomeKeep to manage availability, job details, visit updates, and completion records. Customers can contact HomeKeep support from their account if they have a question about an assigned cleaner or a visit.