How We Vet Every Provider in Our Network

When you hand someone the keys to your home, trust isn't optional — it's everything. That's why we built one of the most rigorous provider vetting processes in the industry.

Our 7-Step Vetting Process

1. Business License Verification — Every provider must hold a valid municipal business license and be registered in BC.

1. Insurance Verification — We require minimum $2M commercial general liability insurance, verified directly with the insurer.

1. Criminal Background Check — Every technician undergoes a criminal background check through a certified screening agency.

1. Trade Certification — For specialized work (HVAC, plumbing, electrical), we verify trade certifications and Red Seal qualifications.

1. Reference Checks — We contact 3+ previous clients or employers for every provider.

1. Ride-Along Assessment — Before their first solo HomeKeep job, every new provider completes a ride-along with our Provider Network Lead.

1. Ongoing Quality Monitoring — We review every job through homeowner feedback, completion photos, and random quality audits.

What Happens If Standards Slip?

Simple: we address it immediately. Every homeowner rates their service visit. Anything below 4 stars triggers a review, a follow-up visit at no cost, and a conversation with the provider. Repeated issues result in removal from our network.

Your Peace of Mind

When a HomeKeep provider arrives at your door, you can be confident they're licensed, insured, background-checked, and consistently delivering quality work.